Shipping Policy
Last Updated: January 2026
Shipping Policy
Thank you for shopping with Fontheaddesign. This Shipping Policy explains how orders are prepared, released to carriers, and transported to their destinations. Our aim is to provide transparent information so customers can make informed purchasing decisions and understand what to expect after checkout.
Because apparel production, payment verification, carrier routing, and regional logistics can vary, delivery timeframes are estimates rather than promises. While we coordinate closely with our partners to support timely fulfillment, circumstances outside our direct control may influence the final arrival date.
If you need help at any stage, please contact support@fontheaddesign.com. Customer support is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday.
Order Processing Overview
Fontheaddesign sells apparel including men’s jeans, women’s hoodies, men’s denim pieces, and women’s jeans. Many items are prepared specifically for each order. As a result, fulfillment includes both handling time and transportation time.
After checkout, orders usually pass through several steps such as payment authorization, allocation to a production location, preparation, packaging, and carrier pickup scheduling. Tracking information is typically issued once the shipment has been scanned by the transportation provider.
We work to move orders efficiently; however, volumes during promotional or holiday periods can require additional coordination.
Daily Order Cutoff Time
Our operational cutoff is 5:00 PM Eastern Time (EST), Monday through Friday, excluding major holidays.
Orders submitted after this time are generally reviewed on the following business day. Placement before the cutoff does not necessarily mean an item will ship the same day, but it helps the order enter the queue sooner.
Weekends and public holidays may affect manufacturing schedules, carrier pickup availability, and processing speed.
Handling & Transit Time Estimates
The table below outlines our general operational ranges. These windows are planning references and can vary according to product availability, destination, weather conditions, and transportation capacity.
| Stage | Estimated Time | Details |
|---|---|---|
| Handling / Preparation | 2 – 5 business days | Includes payment review, picking, quality checks, packing, and coordination with the carrier. |
| Transit | 5 – 12 business days | Time in the carrier network after departure from the facility. |
| Total Estimated Window | Approximately 7 – 17 business days | Combined estimate; actual arrival may differ. |
Business days typically refer to Monday through Friday and exclude federal holidays.
Shipping Cost
Fontheaddesign currently offers a flat shipping rate of $6.99. The amount is displayed at checkout before payment is completed.
Taxes, duties, or additional destination-specific fees—if applicable—are determined by local authorities and are outside our direct administration.
Delivery Services
Shipments are commonly transported by established carriers such as USPS, UPS, or FedEx. Selection depends on routing efficiency, parcel characteristics, and regional coverage.
Once a package has entered the carrier’s network, movement, scanning, and final delivery are managed by that provider.
Tracking Information
When available, tracking details are sent to the email address associated with the order after the shipment is accepted by the carrier.
Updates are generated by external logistics systems. Intervals between scans may vary depending on route and operational conditions.
If tracking appears inactive for an extended period, our support team can help review the shipment status.
Multiple Packages
Orders containing several items may ship separately from different facilities. In such situations, parcels might arrive on different days. Each shipment typically receives its own tracking reference.
Address Accuracy
Customers are responsible for providing complete and accurate delivery information at checkout. Incorrect or missing details can lead to delays, rerouting, or unsuccessful delivery attempts.
If you notice an error, please contact us promptly. Adjustments may be possible before the parcel is dispatched.
Delays & Exceptions
Weather events, peak seasons, transportation interruptions, and regional constraints can affect movement within carrier networks.
While we monitor fulfillment progress, we may not be able to accelerate a shipment once it is in transit. We appreciate your understanding in these circumstances.
Lost, Stolen, or Misdelivered Packages
If tracking indicates delivery but you cannot locate the parcel, we recommend checking with household members or nearby locations first.
Our team can assist by reviewing carrier data and advising on possible next steps. Outcomes may depend on the investigation procedures of the delivery provider.
High-Volume Periods
During holidays or promotional events, both preparation and transportation networks can experience heavier demand. Additional time may be required even when every effort is made to maintain normal workflows.
Communication
We encourage customers to review confirmation emails and tracking updates regularly. If questions arise, please contact support@fontheaddesign.com.
Providing the order number and a clear description of the concern helps us assist more efficiently.
Policy Revisions
Fontheaddesign may update this Shipping Policy periodically to reflect operational adjustments. Changes become effective once posted on the website.
Continued use of our services indicates acceptance of the revised terms.
